Get more insight into how CMOs and CIOs will embrace collaboration to ensure that their organizations remain competitive in today’s customer-driven and technology-led economy.
Rationalizing the Tension Between Customer Experience and Technology (Part 1 of 3)
Read MoreGiving technology a face and a name is wonderfully evocative and thought provoking, but we must be careful the attachment doesn’t lead to an unlikely Neo-Luddism. #robot #AI #citizenship
Read MoreBlockchain adoption will occur more quickly than it did with the internet. Blockchain as a technology will become more pervasive faster than it did during the internet cycle, simply because we have experienced this before
Read MoreSecure and transparent distributed ledger technology eliminates the need for a central authority or clearing house by giving each participant in the network its own copy of the ledger and allowing communication between participants.
Read MoreLeadership at the top and across organizations feels the tension inherent in the lethargy and lack of momentum caused by inaction. There is also difficulty in the number of axis along which disruption is occurring - technology, devices, customer experience, social communications, telecommunications, hardware and software, among others.
Read MoreFor many organizations, service design focuses on evolving product-focused businesses into service-oriented ones through the use of effective design and superior customer experience.
Read MoreIt can be tempting to be complacent and to reassure oneself that one language and approach is all that is ever needed.
Read MoreSuccessful customer interactions with an organization across contexts and channels do not just occur automatically. Organizations must prioritize the customer journey and set clear objectives, an execution plan and manage the customer experience strategy.
Read MoreDigital debt is defined as the eventual and mounting consequences of an organization neglecting strategic investments of time, resources and money to evolve digital competencies.
Read MoreTaking a technology-agnostic approach to solving the connected experience challenge based on the customer, business and technology needs is key.
Read MoreThe Lean Canvas was designed for startups and has components specifically targeted to support the lean startup process. Lean Canvas is utilized to validate your ideas and concept. Companies often move to business model canvas when they have validated the business or are already a traditional business.
Read MoreEmbrace TypeScript as a means of improving your enterprise application development efficiency and quality
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