CX Corner: Customer Experience in the Enterprise by Mark Hewitt

Customer experience is a critical component of any successful digital enterprise, and as a Chief Experience Officer (CXO), it is your responsibility to ensure that your organization is delivering exceptional experiences to its customers at every touchpoint. Here are some key strategies for creating a positive customer experience for your digital enterprise:

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Mark Hewitt
CIO Corner: Modernizing the Enterprise Monolith by Mark Hewitt

Enterprise monolith applications have been the backbone of many businesses for decades. These applications, often written in older programming languages and architectures, have served their purpose well but are now facing challenges in terms of scalability, maintainability, and adaptability to modern technologies. As a CIO, modernizing your enterprise monolith application is crucial for staying competitive in today's rapidly changing business landscape.

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Mark Hewitt
ROI for a Software Engineering Application by Mark Hewitt

Return on Investment (ROI) is a measure that helps software engineering teams to evaluate the efficiency and effectiveness of a software application in terms of its ability to generate revenue or save costs. It's calculated by dividing the revenue or savings generated by the application by the total costs associated with its development and maintenance. ROI can be a powerful tool for software engineering teams to make data-driven decisions, justify the costs of a software engineering project to stakeholders, and track the performance of a software application over time.

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Mark Hewitt
Microservices Communication Frameworks—Part 2 by Ranjan Bhattacharya

The multiple, independent services which comprise a microservices application need to collaborate with each other using some form of inter-process communication mechanisms, of which there is a wide variety to choose from. Services can use synchronous request/response-based technologies like REST or gRPC, or asynchronous, message-based ones like AMQP. Services can use human-readable text-based message formats like JSON, or XML, or more efficient binary formats like Protocol Buffers. They can also use high-level network protocols like HTTP or low-level but more efficient TCP.

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Guest User
Microservices Communication Frameworks—Part 1 bye Ranjan Bhattacharya

The multiple, independent services which comprise a microservices application need to collaborate with each other using some form of inter-process communication mechanisms, of which there is a wide variety to choose from. Services can use synchronous request/response-based technologies like REST or gRPC, or asynchronous, message-based ones like AMQP. Services can use human-readable text-based message formats like JSON, or XML, or more efficient binary formats like Protocol Buffers. They can also use high-level network protocols like HTTP or low-level but more efficient TCP.

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Guest User
Blueprints for a Data Analytics Platform by Ranjan Bhattacharya

The traditional on-prem data warehouse has served organizations well for many years by providing visibility into operational data critical for businesses to grow and thrive. However, this architecture tends to live in technical silos, introducing unnecessary friction into data-driven decision making.

The modern, cloud-based data warehouse can enable transformative connectivity between data and businesses, enabling data-driven decision making on a large scale, driving operational efficiency, improving customer experience, and creating new revenue streams.

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Guest User
Improving Application Performance & Customer Data Access

Technology leaders are often tasked with improving the application experience for our customers. This typically means finding a way to get meaningful data into users’ hands sooner in some form or another. Some of that work is technical performance improvements, and sometimes it is a simple change in workflow.

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Russ Harding